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ORDERING

 

1) Can I change my order?

2) Can I cancel my order?

3) What do I do if I receive a faulty item in my order?

 

PAYMENT

 

1) How can I pay for my order?

 

SHIPPING & DELIVERY

 

1) How much do I pay for the shipping fee?

2) Can I track my order?

3) What happens if I’m not home when the order is delivered?

4) Will my parcel be charged customs and import charges?

5) Can I pay for overnight shipping?

6) Do you ship to PO Boxes or APO/FPO military addresses?

 

 

RETURN & REFUND

 

1) Can I return the item?

2) Can I exchange for another item?

3) When will I receive my refund for a returned product or order?

4) How do I know my refund status?

5) I bought your product from your retailer. Can I return it to you directly?